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How tokyo888 Protects Your Personal Data

At tokyo888, your personal data is handled with clear rules: we collect only what is necessary to run your account, process payments via DANA, OVO, GoPay and QRIS…

Data collected only as neededDANA, OVO, GoPay & QRIS coveredYour deletion rights respectedAccount security enforcedContact us any time
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tokyo888 How tokyo888 Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Our live chat team is available 24 hours a day, 7 days a week. Start a chat from any page on tokyo888 to submit a data access request, report a concern, or ask how your information is used. Responses are typically sent within minutes during normal operating hours.

Email Privacy Request

Send a detailed data request or deletion notice to our privacy email address listed in the footer. We acknowledge all privacy emails within 1 business day and complete data exports or deletions within 14 calendar days of identity verification, where local law permits.

Account Settings Panel

Log in to your tokyo888 account, navigate to Settings, then select Privacy Controls. From there you can review stored data, update your contact details, and submit a deletion request directly — no need to contact support if your request is straightforward.

DATA HANDLING STANDARDS

Six Ways We Handle Your Data Responsibly

Our data practices are built around what you actually need from an account — secure payments, accurate transaction records, and fast support when something goes wrong.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to measure page performance.

Payment Data Handling

Payment identifiers — including your DANA, OVO, GoPay or QRIS reference — are stored in encrypted form.

Account Security Measures

Two-factor authentication is available on all tokyo888 accounts and we strongly encourage you to activate it.

Data Retention Schedule

Active account data is retained for the duration your account remains open.

Third-Party Sharing Policy

We share data only with payment processors — such as the networks handling DANA and GoPay transactions — and identity…

Your Right to Correct Data

If any personal detail we hold is incorrect — your phone number, email, or registered name — you can update…

Your Privacy Questions, Answered

Below are the questions we hear most often from our account holders about how tokyo888 manages personal data. If your question is not covered here, our 24/7 live chat team can give you a specific answer about your account.

We collect your name, email address, phone number, and the payment identifier you use — for example your DANA wallet ID or OVO number. We also log your device type and session timestamps to monitor for unusual access. Nothing beyond what is operationally necessary is recorded.

We share data only with payment processors handling DANA, OVO, GoPay or QRIS transactions, and with identity verification partners. These partners are contractually restricted from using your data for any purpose other than completing the service we requested from them.

Log in, go to Settings, then Privacy Controls, and submit a data export request. Alternatively, email our privacy team from your registered address. We acknowledge requests within 1 business day and deliver the export within 14 calendar days after verifying your identity.

Yes. Submit a deletion request via Account Settings or through live chat. We remove active data promptly; however, transactional records required by financial compliance rules are retained for up to 5 years where local law requires it, then permanently deleted.

Payment identifiers are stored with encryption at rest and in transit. We never store full card numbers. Transaction logs are kept for 90 days to support any dispute you raise, then automatically purged. Our servers use TLS encryption for all data in transit.

We use session cookies for login continuity and analytics cookies to improve page performance. You can manage your preferences through the cookie banner on first visit or adjust settings in your browser at any time. Disabling analytics cookies does not affect account functionality.

Contact our live chat team immediately — we operate 24 hours a day, 7 days a week. We will review your account access logs, reset your credentials if needed, and escalate to our security team. You will receive an update on findings within 24 hours of raising the issue.

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