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Terms and Conditions that keep your account safe

When you open an account with tokyo888, you're agreeing to terms that protect both you and our platform.

Account security verified at signupWithdrawal limits tied to verificationDispute resolution through support
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tokyo888 Terms and Conditions that keep your account safe
GET HELP WITH TERMS

Contact us to understand or dispute your terms

Team online

Live chat

Open your account and tap the chat icon in the lobby. Our team responds in English and local language Monday to Sunday, 08:00–23:00 Jakarta time, to answer questions about account rules and restrictions.

Email support

Send account or policy questions to [email protected]. We review and reply within 24 hours on weekdays. Use this channel if you need a written record of your request or account history.

Account settings

Log in and go to Settings > Account > Terms & Policies to review the current version. You can also request account closure, data export or contact corrections directly from this page.

YOUR DATA AND RIGHTS

How we handle your information under these terms

Account data retention

We keep your account details, deposit and withdrawal records, and game history for the life of your account plus three…

Verification and KYC

When you open your account, we collect your name, date of birth, phone and payment method.

Payment security

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store your full payment credentials on our servers.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences and detect unusual account activity.

Account restrictions and limits

Where local law permits, you can set deposit or loss limits in Settings > Responsibility.

Request your data or close your account

Go to Settings > Account > Data Request to download your full account record, or choose Account Closure to permanently…

Frequently asked questions about our terms

We may suspend or close your account without notice if we detect breach of terms, fraud, money laundering or breach of local law. Winnings from prohibited conduct are forfeited. Legitimate disputes are reviewed by our compliance team within seven days. Contact support to appeal a closure.

No. You may only hold one active account per person. We use phone number, email and identity verification to detect duplicates. Opening duplicate accounts or transferring funds between accounts violates our terms and may result in permanent closure and forfeiture.

Withdrawals are verified within two hours on weekdays once you pass account verification. Funds return to your DANA, OVO, GoPay or QRIS account in the same payment method used to deposit. Reversal or delay triggers an automatic support ticket, reviewed within 24 hours.

Log in to Settings > Responsibility > Temporary Lock to pause your account for 7, 30 or 90 days without closing it. You cannot log in or place bets during this period. The lock lifts automatically when the period ends, or you can reactivate early by contacting support.

Email [email protected] immediately with the subject 'Account Compromise'. Do not log in if you suspect unauthorized access. Our security team investigates within four hours on weekdays and can reset your password and freeze transactions pending review.

Our core terms apply globally, but access, payment methods and legal obligations depend on local law. The version you see in your account reflects your registered country. Changes to terms are posted here and emailed to you 14 days before they take effect.

Contact our support team via live chat or email with your concern. If unresolved after 14 days, you can request escalation to our dispute resolution team. Where local law applies, you retain the right to pursue external mediation or legal recourse.

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